Chirnside Holiday Cottages Booking Terms & Conditions
WHEN YOU MAKE A BOOKING THESE CONDITIONS ARE DEEMED TO HAVE BEEN ACCEPTED BY YOU.
1) DEFINITIONS
1.1) “Guest" means the person making the Booking.
1.2) “Booking" means the reservation of the Property by the Guest.
1.3) "Booking Conditions" means these terms and conditions.
1.4). ”Property" means the accommodation for which a Booking is made.
1.5) “Property Owner” means Mr R. Owtram & Mrs A. Owtram-Temper of Chirnside Holiday Cottages, Newtonlea Chirnside Scottish Borders TD11 3XR
1.6) "Additional Fees" means any fees payable by the Guest other than the Rental Charge, including (but not limited to) bank transaction fees, charges for additional pets, charges for additional guests, charges for breakages and damage (accidental or non-accidental)and charges for additional cleaning.
1.7) “Deposit” means 100% of the Rental Charge.
1.8) "Reservation Request" means a request to make a Booking by submission of a completed holiday booking form (whether submitted via the post, email, website or otherwise); or a telephone booking.
1.9 "Booking Confirmation" means the confirmation of the Booking issued by the Property Owner to the Guest by email once the Initial Payment has been processed.
1.10) "Initial Payment" means the payment of the Deposit and any Additional Fees applicable at time of booking.
1.11) "Rental Charge" means the total rental charge payable in respect of the Booking.
2) PRIVACY POLICY
We do not store credit card details nor do we share customer details with any 3rd parties. We only use information provided for the sole purpose of providing services to you which you have requested. See our Privacy Policy for further details of how we use your information.
3) BOOKINGS AND PAYMENT
3.1). The Property Owner reserves the right to refuse any Booking.
3.2) Once a Reservation Request has been received, the Initial Payment has been made and a Booking Confirmation has been issued by the Property Owner, a legally binding contract shall exist between the Guest and the Property Owner pursuant to which the Property Owner will make the Property available to the Guest for the period set out in the Booking.
3.3) The contract shall be subject to these Booking Conditions and any other special conditions made known to the Guest at the time of the Booking.
3.4) Upon receipt of the Initial Payment, the Agent will issue a Booking Confirmation to confirm the Booking.
3.5) If the Guest wishes to cancel the booking more than 42 days before the start of the Booking, they will be entitled to a Refund of the Rental Charge minus 30% of the Rental Charge (this 30% being a non-refundable Deposit).
3.6) If the Guest cancels the booking less than 42 days before the start of the booking, no refund will be made.
3.7) Any charges raised against the Property Owner by its bank for handling dishonoured cheques, bank transfers or any other payments, must be reimbursed by the Guest to the Property Owner within seven days of the Property Owner’s request to do so.
3.8) Prices are advertised in, and all payments must be made in, pounds sterling.
3.9) The Property Owner reserves the right to correct any error in advertised and/or confirmed prices.
3.10) The Property Owner reserves the right to levy a good housekeeping bond at any time.
4) ADDITIONAL FEES FOR DAMAGE TO THE PROPERTY AND CLEANING
Guests are liable to pay for damage, and any additional cleaning required after their stay. Additional fees will be charged to the Guest for damage to the property, furniture, fixings, carpets, windows. lighting, bedding, soft furnishings, equipment and accessories howsoever caused, whether accidental or non-accidental. Additional charges will also be made if the Guest does not clean the property at the end of the booking and leave it in the condition they found it in on arrival. Guests should report as soon as possible any damage, however caused.
5) CANCELLATIONS
5.1) CANCELLATIONS BY THE GUEST
Cancellation of Booking must be made in writing to the Property Owner. No refunds will be given for the non-refundable Deposit which is 30% of the Rental Charge. If the cancellation takes place within 42 days of the start of the Booking then the full Rental Charge is non-refundable. The Property Owner reserves the right to market the previously-reserved dates to 3rd parties without further reference to the Guest; the Guest has no rights to a refund in the event of the Property being re-booked to a 3rd party; the Guest should consider whether holiday travel insurance is desirable.
5.2) CANCELLATIONS BY THE PROPERTY OWNER
The Property Owner reserves the right to cancel a Booking. If the Property Owner has to cancel a Booking, liability will be limited to a refund of fees paid received for the accommodation. No other payments will be due by the Property Owner to the Guest for any reason whatsoever. The Guest should consider whether holiday travel insurance is desirable.
6) INSURANCE
To minimise the financial risks associated with going on holiday it is strongly recommended that the Guest arranges travel insurance which matches their needs when booking the holiday.
7) RESPONSIBILITIES OF THE GUEST
7.1) During the period of the holiday, the Guest (personally and on behalf of all other people visiting the Property) undertakes for the benefit of the Property Owner as follows:
7.2) The Guest has no absolute right to stay in the Property. The Property Owner can evict the Guest at any time should they abuse the property or 3rd parties as set out in these terms and conditions.
7.3) The number of people and infants occupying the Property will match the number stated on the Booking.
7.4) Not allow any person other than the named guests booked and staying in the Property for their holiday to use the facilities and amenities of the Property.
7.5) That any special requests for bedding arrangements are made at the time of booking.
7.6) To show due consideration for other parties (to include, but not be limited to, refraining from abuses of the Property and/or noisy, dangerous, illegal, offensive or rude behaviour to the Property Owner, his representative or any 3rd parties such as neighbours).
7.7) To allow the Property Owner or his representative access to the Property at any reasonable time during the period of the holiday.
7.8) To keep the Property and all furniture, utensils, equipment, fixtures and fittings in or on the Property in the same state of repair and condition as at the commencement of the holiday and to ensure that at the end of the holiday the Property is left in the same state of order and cleanliness in which it was found including cleaning it before departure. The Property Owner reserves the right to levy an additional charge for any extra cleaning required at the end of the Guest's occupancy of the Property
7.9) The Property Owner reserves the right to compensation from the Guest for any consequential loss incurred by the Property Owner due to the Guest’s non-compliance with clause 7.8
7.9) To report as soon as possible to the Property Owner (or his representative) any breakages or damage caused by the Guest during the holiday and to reimburse the Property Owner with the cost of replacement. The Property Owner reserves the right to make a claim against the Guest for repair or loss as a result of damage, however caused.
7.10) To arrive after 3 p.m. on the arrival day and to vacate the Property by 10 a.m. on the day of departure.
7.11) Not to use or allow to be used naked flames inside either Property or fireworks in the external seating area of the Coach House or garden of Bank View.
7.12) Not to play music which can be heard outside of either Property; after 11pm at night; and not to smoke inside the Property, including standing in doorways or leaning out of windows.
7.13) Linen, Bath Towels and Central Heating fuel is included in the weekly rent; Bath Towels are for the sole purpose of use at the property and expressly cannot be used as beach towels; damage caused to such towels by use at the beach will be chargeable to the Guest. Barbeque fuel and lighting materials are to be paid for and supplied by the Guest.
7.13) In the event of a breach of any of the undertakings set out in clause 7 the Property Owner (or his representative) can refuse to allow the Guest to take possession of the Property or make the Guest leave the Property before the end of the Holiday. In either case the Guest shall be deemed to have cancelled the Booking and the Guest shall have no claim for compensation or reimbursement whatsoever.
7.14) To notify all other members of the Guest's party of these undertakings.
8) PETS
8.1) One pet dog only is allowed free of charge in either property. No variations to this are allowed without the express written permission of the Property Owner. Unless agreed in writing by the Property Owner in advance of the booking commencing, if a Guest brings more than one pet dog or any type of pet other than a dog, the Property Owner (or his representative) can refuse to allow the Guest to take possession of the Property or make the Guest leave the Property before the end of the holiday. If this happens the Guest shall be deemed to have cancelled the Booking and the Guest shall have no claim for compensation or reimbursement whatsoever.
8.2) The Guest is liable for all damage caused by his/her pet. The Guest should remove all traces of pet occupation (inside and outside) from the Property before final departure. The Property Owner reserves the right to levy an additional charge for any extra cleaning required after the Guest's occupancy.
8.3) The Guest must not allow pets in bedrooms or on furniture within the Property.
8.4) Pets must not be left alone at the Property ,inside or outside, running free or tied up, at any time. If the Guest breaches this clause the Property Owner (or his representative) may make the Guest leave the Property before the end of the Holiday. If this happens the Guest shall be deemed to have cancelled the Booking and the Guest shall have no claim for compensation or reimbursement whatsoever.
8.5) Exercising and toileting of the pet is not permitted in any part of the courtyard pertaining to the Coach House, nor the courtyard, garden or grounds of Newtonlea. The pet must be kept on a lead at all times when entering or leaving the Coach House, or when with the Guest in the external seating area. The pet is allowed to run free in the enclosed garden of Bank View, however no toileting facilities are provided and additional charges will be levied for clearing up dog fouling.
8.6) The Property Owner undertakes to provide written information regarding the ample toileting and exercise areas (parks with dog toilet disposal facilities, pet friendly pubs and open country) within a reasonable distance of the Coach House and Bank View.
9) LIABILITY
9.1) The Guest's (and all other members of the Guest's party's) personal belongings and vehicles (together with their contents) are left at the Property entirely at their own risk.
9.2) The Property Owner shall accept no liability to the Guest for any loss, damage or injury howsoever caused to the Guest or to the Guest's personal property (or to persons in the Guest's party or their personal property) during their stay at the Property save as required by law.
9.3) No representative, agent or sales person (whether employed by the Property Owner or not), has authority to vary, amend or waive any of these Booking Conditions, or to make any verbal representations or provide additional information over and above information contained in the Property Owner’s website.
9.4) No amendment or addition to any of these Booking Conditions shall be deemed to have been made unless accepted in writing by the Property Owner.
10) COMPLAINTS
The Guest should contact the Property Owner as soon as possible in the event of a complaint which we hope to resolve as soon as possible.
11) FORCE MAJEURE
No liability can be accepted and no refunds will be paid by the Property Owner, where the Guest or his personal property (and/or any person in the Guest's party and/or their personal property) suffer any loss, damage, injury, disappointment, inconvenience or otherwise, or where the performance or prompt performance of any obligations by the Property Owner are prevented or affected, by any event which the Property Owner could not have reasonably foreseen or avoided including war, threat of war, riot, civil strife, industrial action, terrorist activity, natural or nuclear disaster, fire, adverse weather conditions closure of international borders, disease, none availability of transport services, breakdowns, interruption to amenities/services/utilities and all similar events outside the control of the Property Owner. To minimise the financial risks associated with going on holiday it is strongly recommended that the Guest arranges travel insurance that matches their needs when booking the holiday.
12) LAW AND JURISDICTION
All contractual obligations arising out of these conditions shall be subject to Scottish Law and the exclusive jurisdiction of the Scottish Courts.
Chirnside Holiday Cottages
Newtonlea
Chirnside
Scottish Borders
TD11 3XR
Tel 01890 818929
www.chirnsideholidaycottages.co.uk
info@chirnsideholidaycottages.co.uk
1st January 2018